Megan Eunpu is a dynamic leader with over 15 years of expertise in business development, technology, and customer experience, specializing in delivering innovative solutions to meet federal government needs. Currently serving as Vice President of Digital Sales at TTEC, Megan drives initiatives that enhance customer experience within the federal government. She collaborates with leading technology platforms—Amazon Web Services (AWS), Google, Cisco, Microsoft, ServiceNow and others—to implement transformative solutions in customer engagement, contact centers, and advanced AI. Her work involves close partnerships with cabinet-level agencies to modernize and improve customer interactions, ensuring alignment with mission-critical objectives.

Before joining TTEC, Megan held various impactful roles, including Partner Success Manager at Amazon Web Services, where she supported state governments with cloud-based initiatives, such as COVID-19 response technologies. At Genesys, she excelled in federal sales, securing major contracts and contributing to strategic planning for initiatives like the White House’s “Contact Center of the Future.” Earlier in her career, Megan achieved exceptional sales performance at Level 3 Communications and Cogent Communications, consistently delivering results and building enduring client relationships.

Megan holds a Bachelor of Science in Business Marketing from the University of South Carolina and advanced certifications in Strategic Wealth Management from Columbia University and Fintech from the University of Miami. She has also completed paralegal studies at Texas A&M International.

Beyond her professional achievements, Megan is deeply committed to humanitarian causes and philanthropy. She serves as Deputy Vice Chancellor of Administration for the Order of St. Lazarus. As Miss DC for America 2019, she organized charity events, raising significant funds for nonprofit organizations while championing the “Inspiration Across Nations” platform—a project she founded to connect volunteers with charities through inspiring blogs.

Her leadership extends to ACT-IAC, where she served as Chair of the Customer Experience Community of Interest program, fostering government-industry dialogue on service excellence. ACT-IAC is a collaborative organization that bridges government and industry to improve public services through technology and innovation.

Megan’s efforts have been recognized through numerous awards, including the TTEC Change Maker Award, the ACT-IAC Voyager program, and multiple industry honors for sales excellence and leadership. With a passion for innovation and a dedication to creating meaningful human experiences, Megan continues to lead transformative efforts that connect technology with impactful outcomes.